FAQ's

1. Do you offer free shipping?
Yes, we provide free shipping on all orders within Saudi Arabia and the UAE.

2. What is the estimated delivery time?
We deliver orders within 1-4 days to ensure you receive your items quickly.

3. Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) for your convenience.

4. Can I return or exchange an item?
Yes, we have a simple returns and replacement policy to ensure a hassle-free shopping experience. Items can be returned or exchanged within 7 days of delivery.

5. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email or SMS, allowing you to monitor its progress in real time.

6. What if I receive a damaged product?
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no extra cost.

7. Do you deliver internationally?
Currently, we deliver only within Saudi Arabia and the UAE.

8. How can I contact customer support?
You can reach our customer support team through our website contact form or email us at souqalmanazil@gmail.com for any assistance or queries.

9. Are your products genuine and high-quality?
Yes, we guarantee 100% genuine products, carefully sourced to ensure premium quality and customer satisfaction.

10. Can I modify or cancel my order?
If your order has not yet shipped, you can request a modification or cancellation by contacting our customer support team promptly.